Something broke, went wrong, or can't wait? File it here and Kosta, Jake, and Marybeth are paged immediately. They can reply with instructions right in the app.
What's going on?
Pick what kind of issue it is, tell us what's wrong, and flag how urgent it is.
How urgent is it?
Your reports
Live status. A manager's reply shows up here the moment they send it.
No reports filed yet.
Open incidents
Sorted by severity. Acknowledge so the reporter knows you're on it, reply with instructions, call them, then resolve.
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Escalation contacts
Who gets paged on every report, and who staff can call. Edit name, email (for the push), and phone.
Ops seeds Kosta, Jake & Marybeth once and wires the push function — but you can edit phone/email here any time.
Philoxenia — the love of strangers · Yamas Restaurant Group